Bikes Make Life Better designs and operates world-class bicycle programs for large organizations that have a strong commitment to sustainable transportation.  We run a robust bike program for a high-tech company headquartered in Menlo Park, CA as well as on-site bike shops and programming at their Seattle offices.

The Bike Program Manager is a highly collaborative, customer-driven individual who manages the bike program, as a part of the overall transportation program. This individual manages a small on-site team of Bikes Make Life Better mechanics and coordinates efforts with the client and the home office team. The position includes managing the day-to-day operations of employee-facing bike shops, bike-related infrastructure improvements and developing and managing a commuter bike program.

If you’re managing a bike shop, but no longer want the retail hours, this could be a great job for you! Or, if you’re passionate about putting more people on bikes and helping them choose alternatives to driving, this could be the right career move. This is a full-time, exempt position, weekdays only.

Responsibilities

  • Staffing and People Management
    • Manage a small team of bike mechanics
    • Develop staff to their fullest potential
    • Run a great organization where staff are motivated and committed
    • Plan objectives, assign accountabilities, monitor and appraise job results
    • Lead recruiting, selecting and orienting of new staff
    • Identify and implement relevant training and staff advancement programs
  • Program Management
    • Develop and manage bike-related programs that build community and support commuting
    • Manage a loaner bike program
    • Coordinate and lead classes, rides, and events that promote bike commuting
    • Help employees with transportation options and bike parking
  • Bike Shop / Bike Repair Management
    • Staff and manage the day-to-day operations of 2-3 small bike shops
    • Staff and manage “pop-up” bike repair services at remote locations
    • Manage inventory and stocking of the bike shops
    • Handle sales of bikes and bike accessories through a computer POS system
    • Repair employee bikes and loaner bikes, if needed
  • Customer Care
    • Act as the primary point of contact for the client
    • Maintain, or exceed, agreed-upon performance levels
    • Participate in regular client and staff meetings in an engaged, informed and collaborative way
  • Financial, Data Analysis and Reporting
    • Track, analyze and report data on key performance indicators
    • Participate in the establishment of budgets
    • Track and report results to management

Job Requirements

  • Dependable and reliable; able to work successfully with limited supervision
  • Demonstrated ability to prioritize, organize and manage special projects and work assignments
  • Proven ability to work cohesively with on-site and off-site staff as part of a team
  • Strong communication skills, both written and verbal
  • Proven data tracking and analysis skills
  • Outstanding customer service through professional interactions
  • Positive attitude
  • Commitment to comply with all safety standards, including bike and driving safety and all other safety-related policies
  • Ability to repair bikes, if needed

Qualifications

  • Proven track record managing people and programs
  • Collaborative, team player
  • Creative and can-do approach to problem solving and decision making
  • Highly proactive and responsive, with outstanding customer service skills
  • Highly organized, with experience in project and financial management
  • Experience with data tracking and analysis
  • Innovative mindset
  • Superb verbal and written communication skills
  • Complete comfort with office and mobile technology/tools
  • Passionate about cycling and alternative transportation
  • Bike mechanic skills
  • Bike commute experience a plus
  • Work in a corporate environment a plus
  • Bike shop management experience a plus
  • Familiarity with Seattle a real plus

In order to be considered for this position, please send your resume highlighting your experience as it relates to this position and tell us a little about yourself:

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